As you know, VMware View using PCoIP and RDP protocols for transfer multimedia data and other data between virtual desktop and clients. One session will be opened between virtual desktop and client that managing by connection server. Some times, this session closed cause of many problems such as network problems, virtual desktop problem and etc.
You can use some log files that stored on virtual desktop for detect problem and find solution for resolve that.
VMware release a KB1027744 about location of VMware View log files. you can find the log files and use the below table for detect PCoIP disconnection problem:
This table lists the common PCoIP Disconnection Codes:
Variable Name | Code | Description |
| TERA_DISCONNECT_CAUSE_NONE | 0x00000000 | PCoIP session terminated due to lost network. |
| TERA_DISCONNECT_CAUSE_HOST_BROKER_INTERNAL_SERVER_FAILURE | 0x00000100 | PCoIP connection not established due to failure of PCoIP server initialization. This should not occur. Please contact Teradici support. |
| TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC | 0x00000101 | PCoIP connection not established due to failure of PCoIP server initialization. This should not occur in normal operation. Note: If the Welcome Screen is enable in the View Administrator a ConnectionTicketTimeout will trigger a disconnect after 15 min with this code. |
| TERA_DISCONNECT_CAUSE_HOST_BROKER_SESSION_EXPIRY_TIMEOUT | 0x00000102 | PCoIP session terminated due to VMware View Connection Server (broker) maximum session duration (Connection Server setting) exceeded. |
| TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_USER_LOGOUT | 0x00000103 | PCoIP session terminated due to the VDI user selecting Logoff or Restart from Windows in the VDI session. |
| TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_ADMIN_DISCONNECT | 0x00000104 | PCoIP session terminated due to admin manually disconnected the session from the Administrative Web Interface. |
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT | 0x00000105 | PCoIP session terminated due to login from an alternate location. |
| TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT | 0x00000105 | Pre-connection warmup initialization of PCoIP Server. This is not for actual connection. If the size of the log is under 15 Kbytes, this is a pre-connection warmup startup/shutdown sequence. |
| TERA_DISCONNECT_CAUSE_HOST_DRIVER_MANUAL_USER_DISCONNECT | 0x00000200 | PCoIP session terminated due to the user right-clicking the host driver icon in the tray and then selecting Menu> Disconnect. Applicable only to clients connecting to a hard host and not VDI. |
TERA_DISCONNECT_CAUSE_HOST_DRIVER_INCOMPATIBLE_ DRIVER_VERSION | 0x00000201 | PCoIP connection not established due to incompatible host driver version (not used for VDI). |
| TERA_DISCONNECT_CAUSE_DEVICE_OSD_MANUAL_USER_DISCONNECT | 0x00000300 | PCoIP session terminated due to the user closing the View Client window or due to the user ending the View application task inside the Windows Task Manager |
| TERA_DISCONNECT_CAUSE_DEVICE_GPIO_MANUAL_USER_DISCONNECT | 0x00000301 | PCoIP session terminated due to the user clicking the zero client’s Disconnect button. Not applicable for soft clients. |
| TERA_DISCONNECT_CAUSE_DEVICE_WEB_MANUAL_ADMIN_DISCONNECT | 0x00000302 | PCoIP session terminated due to the user clicking the Disconnect button in the client Administrative Web Interface. Not applicable for soft clients. |
| TERA_DISCONNECT_CAUSE_DEVICE_BROKER_DISCONNECT | 0x00000303 | The VMware View Connection Server (broker) requested the session to end. |
| TERA_DISCONNECT_CAUSE_DEVICE_PWR_SLEEP_DISCONNECT | 0x00000304 | PCoIP session terminated due to Power Sleep disconnect (not used for VDI). |
TERA_DISCONNECT_CAUSE_DEVICE_SCARD_MANUAL_USER_ DISCONNECT | 0x00000305 | PCoIP session terminated due to user pulling out the smart card used for user authentication. |
| TERA_DISCONNECT_CAUSE_DEVICE_ONESIGN_USER_DISCONNECT | 0x00000306 | PCoIP session terminated due to user taking action specified by OneSign to be a disconnect command (for example, double tapping the card). |
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_KEEPALIVE_ FAILURE | 0x00000400 | Zero client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection (keepalive ping timeout). |
| TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_MEDIA_OPEN_TIMEOUT | 0x00000401 | PCoIP connection not established due to networking issues or failure to open drivers, such as video, audio, or USB. |
| TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_OPEN_TIMEOUT | 0x00000402 | PCoIP connection not established due to networking issues. |
| TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_LOST | 0x00000403 | PCoIP session terminated due to various reasons. For example, network lost or client/server crash. |
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_INCOMPATIBLE_ VIDEO_DRIVER_VERSION | 0x00000404 | PCoIP connection not established due to inability to use the VMware video driver on the server. |
| TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_ENCRYPTION_MISMATCH | 0x00000405 | PCoIP connection not established due to client and server not having a common encryption method enabled. |
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_NEGOTIATION_ COMPLETE | 0x00000406 | Zero Client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection. Zero client and View 4.6 (and later). This is normal operation since the TCP/SSL connection is terminated right after session negotiation. |
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_CLOSED_AES_ DISABLED | 0x00000407 | PCoIP connection not established due to the View Security Server detecting that AES encryption is disabled on either the client and/or server. |
Also you can use PCoIP Log Viewer for analyze log file. yo can download this tool form this link: http://mindfluxinc.net/?p=449
